Services companies account for 65% of all companies, this Specialized Master will enable participants to comprehend the specificities of services companies.

Building and developing customer relations to improve commercial performance

The Specialized Master in Services & Client Relations Management will enable participants to build and develop relations with their customers by creating the most appropriate forms of contact. It provides the tools and know-how to develop a service offer that provides value.

Complementary objectives according to participant profile

• Managers:
Complement their work experience so as to rapidly evolve towards high level positions in the management of services and customer relations and be given the responsibility of major profit centers or networks.
• Young graduates:
Acquire specialized competencies or double competence in the field of services and customer relations with a view to obtaining a position with significant responsibilities.