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Specialized Masters
Master’s in Services and Client Relations Management
The specialized Master in Services & Client Relations Management (MS) is accredited by the Conference of Grandes Ecoles. It is a springboard to your professional career.
Specialization or double competency
The objective of the Specialized Master in Services & Client Relations Management is to initiate and develop:
- Ability to use the best adapted methods and tools in the field of services and customer relations
- Ability to implement know how as a service project manager
- Competence to manage customer relations adapted to the objectives and to the strategy of services or service oriented manufacturing companies
A sandwich course
The internship or assignments in a company enable the participant to gain valuable experience with genuine responsibility in the field of services management and customer relations. This operational assignment will enable him to implement both previously acquired knowledge and newly developed competences.
3 types of professional oriented learning
- Individual: personal work and professional development
- Personalized coaching and follow-up for their professional project
- Collective: workgroups and lectures
Pedagogical methods
- Pedagogical face to face interaction
- Real life situations and acquisition of methodologies through active techniques, adapted to professional life
- Services oriented case studies and simulations
- Training by means of research
- Intervention of specialist professors and professional experts
- 75 ECTS credits
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